About Pitchup.com

  • How did my site end up on Pitchup.com? How do I remove my listing?
  • How do I contact you with other questions?
  • What can Pitchup.com do to generate more business for my site?
  • How does our booking system work?
  • How many vacancies should I allocate to Pitchup.com?
  • How much should I charge Pitchup.com customers?
  • I am VAT registered in the UK, how do I account for VAT on Pitchup.com bookings?
  • I would like to list my non-UK campsite/holiday park on Pitchup.com without taking bookings. Can I do this?
  • We are not based in the UK. How do I account for sales tax on Pitchup.com bookings?
  • What is your commission?
  • Who is Pitchup.com Ltd?

Booking questions

  • A customer wants to change or cancel a booking - how do I do this?
  • Can I stop last-minute bookings?
  • How can I avoid double bookings?
  • How do I integrate with Pitchup.com?
  • How do we find out about bookings?
  • What is the flagging system?
  • When can I collect the balance?

Listing questions

  • Can I copy booking confirmations to another email address?
  • Can I display the Pitchup.com availability calendar on my website?
  • Can I set up pitches with optional electric hook-up?
  • Can you add additional award schemes to your list?
  • How can I access my listing?
  • How can I change my description or local attractions boxes?
  • How can I improve my ranking and results from Pitchup.com?
  • How do I set up a campsite or caravan park?
  • How is the Overall rating score for my site/park calculated?
  • I only accept adults on my site/park. How can I set this up?
  • I've forgotten my password
  • I've got restrictions about who and what I allow on my site. Can I enforce this on Pitchup.com?
  • If my details change in the future, how can I amend them?
  • My broadband connection is poor, how can I improve it?
  • My opening times change each year, and some accommodation types open longer than others. How can I show this?
  • My site is listed on your website - how can I amend my listing?
  • My site isn't listed. How can I add it?
  • My tariff involves short breaks, weekly stays and/or variable nightly rates - how do I set this up?
  • What are your “official ratings” and “Customer ratings” for campsites and parks based upon?
  • You’ve got the wrong sites listed against my email address – how can I correct this?


  • How is the Overall rating score for my site/park calculated?
  • How should I respond to a review for my site/park?
  • I have reviews, but no review score is showing at the top of my listing
  • My site has received a negative review. How can I remove it?
  • There’s been a major development at my site/park. Can the reviews left prior to this be removed?