FAQs


Booking questions

  • Can I copy booking confirmations to another email address?
  • Can I promote late availability and special offers?
  • Can I stop late bookings after a certain time?
  • Can you take an additional deposit or balance upfront?
  • How can I avoid double bookings?
  • How do I get your API?
  • How do I maintain my prices and allocation?
  • How do we find out about bookings?
  • How does the booking system work?
  • How flexible is your booking system? What about minimum-stay rules, fully-booked periods, extras, different tariff seasons?
  • How many vacancies should I allocate to the booking system?
  • How much does your bookable listing cost?
  • I already have online booking on my website - why do I need yours? And how do I know the customers wouldn’t have come to my site anyway?
  • I am VAT registered in the UK, how do I account for VAT on Pitchup.com bookings?
  • I have numerous types of pitch - how can I encapsulate this in a booking service without speaking to the customer?
  • I only accept adults on my site/park. How can I set this up?
  • I would like my non-UK campsite/holiday park to become a free listing on Pitchup.com. Can I do this?
  • I'm sceptical about accepting bookings online - is Pitchup.com for me?
  • I've already got plenty of bookings for this season, why should I use Pitchup.com?
  • My tariff involves short breaks and weekly stays - how do I set this up?
  • We are not based in the UK. How do I account for sales tax on Pitchup.com bookings?
  • We don't accept children, students or stag parties. How can I prevent this happening?
  • What booking systems do you link to?
  • What do I do if I have a double booking?
  • What is the flagging system?
  • What is your telephone number?
  • What reservation system do you recommend?
  • When can I collect the balance? What happens if a customer cancels?
  • Where can I view my bookings?
  • Why should I sync my booking system with Pitchup.com’s API?

Listing questions

  • How do I remove my listing?
  • If listing is free, what's the catch?
  • How did my site end up on Pitchup.com? I never asked to be on your site
  • There's no section on cottages and chalets, and what about privately-owned caravans?
  • How can I access my listing?
  • How can I change my description or local attractions boxes?
  • How can I improve my ranking and results from Pitchup.com?
  • How do I set up a campsite or caravan park?
  • How is the Overall rating score for my site/park calculated?
  • How often do I need to update your site? What about double bookings? I already spend too much time updating websites.
  • How should I respond to a review for my site/park?
  • I don't accept tourers and tents - why am I listed with you?
  • I have reviews, but no review score is showing at the top of my listing
  • I only accept adults on my site/park. How can I set this up?
  • I'm having difficulty adding my photos. How can I submit them?
  • I've forgotten my password
  • If my details change in the future, how can I amend them?
  • My broadband connection is poor, how can I improve it?
  • My site has received a negative review. How can I remove it?
  • My site is listed on your website - how can I amend my listing?
  • My site isn't listed. How can I add it?
  • There’s been a major development at my site/park. Can the reviews left prior to this be removed?
  • We don't accept children, students or stag parties. How can I prevent this happening?
  • What are your “official ratings” and “Customer ratings” for campsites and parks based upon?
  • What is your telephone number?

Why Pitchup.com?

  • Who is Pitchup.com?
  • How do I contact you with other questions?
  • What can Pitchup.com do to generate more business for my site?
  • Holidaymakers are already visiting my site - why do I need Pitchup.com?
  • I have no advertising budget left. Can I afford this?
  • We already pay for website listings elsewhere. What makes Pitchup.com different?
  • What is your telephone number?
  • Who is Pitchup.com Ltd?