Sandford Holiday Park

Positiv: The size of the pitch (189) was great, toilets opposite our pitch so great for quick night wee, plus always saw people trying to keep clean which must be hard when the ground has been so wet. Lots to keep you busy, couldn’t do all as just a short stay this time.

Negativ: The flush on the toilets didn’t work properly so always had something inside them. Plus fee of the locks on the showers didn’t lock. Was hard to know what time the pool was open from even though were given a good guide to the park just had to walk up to see on the door.

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Positiv: Lovely size pitch with a pleasant view of the woodland. Plenty of entertainment for the children and good access to a lovely part of Dorset.

Negativ: Sadly our visit was marred by an incredibly loud family in the pitches behind. At 0200 they were screaming and shouting in a heated argument regarding a cocaine habit. The argument continued till 0400 with significant screaming and shouting with no sign of any staff member to de-escalate or deal with the abhorrent family. There is also a drugs problem in the park with a strong whiff of Cannabis all over the place. The shower block that we used was in rather poor condition with missing panelling, toilet and shower doors unable to close and lock and showers that did not work. Many of the toilets appear to be blocked and the men's toilets in the main reception are possibly some of the smelliest I have ever come across.

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Positiv: Staff were pleasant.

Negativ: Shower block with no water pressure, the other we found had no hot water in the morning. Not the sites fault, but really noisy, entirely too many drunken inconsiderate idiots! Was the cheapest place we stayed at all week, but felt like it!

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Positiv: Close to washrooms

Negativ: The pitch we were given under a tree and was very muddy and not at all flat even though there was plenty of other grassy level and not under trees when the sun came out after the first day lasted all week not a bit of sunshine under the tree also someone helped themselves to our hook up cable went to office to complain and a nice lady there lent us one

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Positiv: Rachel on Reception Closeness of the disabled toilet

Negativ: Oh my goodness not sure where to start. On arrival it was chaotic, and we were not given any instructions of how things worked. The loo’s would not flush which means you have to go to the toilet on a used un flushed loo. In the disabled toilet there was long black hair in the shower plug hole for three days. No plug in the bath. Water tepid. The people in the caravans next to us had incredibly loud music on until after 10.30 at night and I had to Call the park twice before they did anything. My disabled daughter and I went to play bingo and I was categorically told that we could split the ticket. I was told that bingo ticket was void and it was £9. When I asked to talk to a manager it took 36 hours to actually talk to him and then I felt very unheard as he replied that his staff did not advise my to split the Bingo ticket, so in effect he was calling me a liar. I also told him that his activities were upstairs and there was no lift for my daughter, This is not a place that you can take disabled people. We will never go back.

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Positiv: One of the best family holiday parks we have stayed at. All staff we came into contact with, bookings, reception, the boathouse were cheerful, helpful and understood what great customer experience was. Facilities, toilets / showers were modern & clean. Children's activities were outstanding. Overall 10 out of 10.

Negativ: We were in a touring campervan. The pitch was a good size but couldn't understand why only a side awning was allowed? We have a back awning which is vital in a smaller van to keep equipment in. Why can you not have two awnings if they fit in pitch? Confused & the only disappointment.

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Positiv: The quietness of the site. The facilities were excellent

Negativ: The few people who spoil it for the majority by leaving the shower block in a very unpleasant state

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Positiv: Well marked out pitches. Nice and quiet on an even. Friendly staff and easy check-in. I would stay here again, but out of season as I reckon for me, it could be a little too busy.

Negativ: Clean shower/ toilet block but tired, overused, and run down.

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Positiv: Good size pitches.

Negativ: Showers were Cold. The sound system in the show hall hurt our ears due to loud feedback, we couldn't say on Saturday night because of this.

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Positiv: The staff were very friendly and helpful, the toilet and shower block were very clean, the pitches were very well maintained and the entertainment was very good

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