Sandford Holiday Park

Gostou: Rachel on Reception Closeness of the disabled toilet

Não gostou: Oh my goodness not sure where to start. On arrival it was chaotic, and we were not given any instructions of how things worked. The loo’s would not flush which means you have to go to the toilet on a used un flushed loo. In the disabled toilet there was long black hair in the shower plug hole for three days. No plug in the bath. Water tepid. The people in the caravans next to us had incredibly loud music on until after 10.30 at night and I had to Call the park twice before they did anything. My disabled daughter and I went to play bingo and I was categorically told that we could split the ticket. I was told that bingo ticket was void and it was £9. When I asked to talk to a manager it took 36 hours to actually talk to him and then I felt very unheard as he replied that his staff did not advise my to split the Bingo ticket, so in effect he was calling me a liar. I also told him that his activities were upstairs and there was no lift for my daughter, This is not a place that you can take disabled people. We will never go back.

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Gostou: One of the best family holiday parks we have stayed at. All staff we came into contact with, bookings, reception, the boathouse were cheerful, helpful and understood what great customer experience was. Facilities, toilets / showers were modern & clean. Children's activities were outstanding. Overall 10 out of 10.

Não gostou: We were in a touring campervan. The pitch was a good size but couldn't understand why only a side awning was allowed? We have a back awning which is vital in a smaller van to keep equipment in. Why can you not have two awnings if they fit in pitch? Confused & the only disappointment.

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Gostou: The quietness of the site. The facilities were excellent

Não gostou: The few people who spoil it for the majority by leaving the shower block in a very unpleasant state

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Gostou: Well marked out pitches. Nice and quiet on an even. Friendly staff and easy check-in. I would stay here again, but out of season as I reckon for me, it could be a little too busy.

Não gostou: Clean shower/ toilet block but tired, overused, and run down.

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Gostou: Good size pitches.

Não gostou: Showers were Cold. The sound system in the show hall hurt our ears due to loud feedback, we couldn't say on Saturday night because of this.

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Gostou: The staff were very friendly and helpful, the toilet and shower block were very clean, the pitches were very well maintained and the entertainment was very good

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Gostou: Clean facilities. Not busy midweek term-time. Good activities. Friendly staff. Level pitches. Showers were warm once warmed up.

Não gostou: Was originally given a pitch on the corner of the entrance which is in use 24/7, with a young toddler. Explained to staff and they allowed us to change pitch. Some pitches around were quite muddy when it rained

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Gostou: Nice site lots to do

Não gostou: The pitch was on a slope and made it hard to level the caravan

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Gostou: Such a clean well maintained atteactive sight

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Gostou: Friendly staff clean and tidy park

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