Twin Lakes France

Em va agradar: Location and all round the lakes. In quiet season so showers and toilets limited in numbers. I guess/hope more mobile facilities are brought in for high season otherwise I’d be giving a less encouraging feedback

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Del gerent: Hi Thank you for taking the time to write a review. We do indeed have more toilets and showers however over the low season we only have one open as you can understand we extremely quiet and it is not worth opening more (heating/electric/water costs etc) We have just opened our NEWLY RENOVATED large shower block with an addition 3 showers and 3 toilets including disabled. So the total on site is 4 toilets and 4 showers which is plenty for the size. It also includes a brand new washing machine room and 2 washing up facilities. Thanks again

Em va agradar: The owners,the place and the site.

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Del gerent: Thank you for taking the time to leave a review! Travel safe

Em va agradar: on a aimé notre séjour, cadre tres agréable

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Del gerent: Merci beaucoup d'avoir pris le temps de laisser un commentaire. Nous avons été ravis de vous rencontrer tous les deux. Nous espérons vous revoir à l'avenir. Prenez soin de vous et bon voyage.

Em va agradar: Fantastic site great bar friendly staff

No em va agradar: None

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Del gerent: Thank you so much for such a positive review! Safe travels and we hope to see you again soon.

Em va agradar: Amazing find. Will stay again. Easy access, great communication, perfect for dogs. Will comeback

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Del gerent: Thank you so much for such a positive comment. We really appreciate it! Safe travels and we hope to see you again soon!

Em va agradar: Really friendly and welcoming host. Site was peaceful and well kept. Even though it was low season, a clean toilet and hot shower available Really fast WiFi was a bonus! And lovely place to walk the dog. We hope to come back in summer! Thank you.

No em va agradar: Nothing.

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Del gerent: Thank you! We are really pleased you had a great time. We hope to see you again! Safe travels

Em va agradar: good location. nice flat pitch with good wi-fi. excellent bar recreation area.

No em va agradar: non

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Del gerent: Thank you for this great review, we really appreciate it! We are finally getting somewhere with our WIFI and we appreciate you commenting on it. Safe travels and we hope to see you again soon!

Em va agradar: Everthing

No em va agradar: Nothing

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Del gerent: Thank you so much for taking the time to write a review. Safe travels and we hope to see you again!

Em va agradar: Friendly and helpful owners. Beautiful site with lakes. Flat pitches. Best campsite shower of many sites we’ve visited. Ideal for a stopover or longer.

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Del gerent: Thank you so much for your kind words. It was lovely to meet you both. Safe travels and we hope to see you again sometime.

Em va agradar: Quiet site in the touring pitches. Walk around the lakes.

No em va agradar: Site was not kept tidy and felt uncared for. A dustbin full of poo bags was left un-emptied. Private pitches seemed too close together. Didn't stay as weather was awful.

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Del gerent: Hi Thank you for taking the time to write a review. We are really disappointed with the low score however we have made some changes based on the review you have given us and would like to explain some of the points you commented on further so others can see what Twin Lakes France is really like. You happened to arrive in the middle of the worst rain we have had in France since we arrived here 4 years ago. Everything was so wet we couldn't complete any ground work. With that in mind and battling the leaves falling from the trees from the storms and rain everything did look a bit unkept due to the fact we couldn't go out to tidy it up. Since the rain has started to slow down a bit we have started the long task of tidying up over the winter months but with only the two of us to complete these tasks it will take us sometime. The outside of the bar area also looked a bit bare as we have had to store away all of the tables and chairs again so they don't get ruined in the weather Since you have departed the bin has been taken away, we need to take our truck over to collect it and with the soft ground we couldn't risk out truck getting stuck in the mud. What we are really disappointed with is the low customer service. We chatted to you both and you seemed happy. In future, please go and speak to the owners of a campsite if you have a problem, our phone number is displayed at the entrance of the site and at the bar so we are accessible 24/7. We are approachable and we want to make Twin Lakes France the best we possibly can so feedback to us is essential. Since your departure, we have updated our description on PitchUp to include the following information 'Please be aware in the winter months facilities such as the bar/restaurant/shop may be closed when you are onsite. It is also out time to complete maintenance on the site before the season opens in April so please excuse any mess or disruptions to the site. Due to the colder weather we have to isolate water points around the site, your access to a water point will be a short walk from the camping field.' This is so people are aware of the changes over the winter months. I also personally send out an email to each customer explaining how to gain access to the site. Safe travels.