Glamping Alliance

Camping and touring

Arrivals and departures

• The site will send you further check-in information 1 day(s) before your arrival.

Changes to your holiday

• Bookings cannot be amended within 1 day(s) of arrival.

Coronavirus

• The hot tub facilities are closed due to restrictions imposed by the coronavirus outbreak.

Dogs

• A valid vaccination certificate must accompany your dog.
• Dogs must be kept on leads and supervised at all times.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

Extras

• Facilities/activities including Games Room, Spa center are subject to extra charges payable on arrival.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Protective masks must be worn at all times in common areas.
• Public areas are non-smoking.
• Quiet (afternoon) hours must be respected between 2 p.m. and 4 p.m..
• Quiet hours must be respected between 11 p.m. and 9 a.m..
• The bar is open between 01/01 and 31/12.
• The games room is open between 01/01 and 31/12.
• The grocery shop is open between 01/01 and 31/12.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The restaurant is open between 01/01 and 31/12.
• The sauna (and/or hammam) is open between 01/01 and 31/12.
• The site is not liable for any refund in the event of force majeure.
• The wellness centre is open between 01/12 and 31/12.

Occupancy

• Group bookings of 10 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.

Pitches

• A cable measuring at least 10 metres is needed for the electric hook-ups.

Pool

• Only park guests are authorised to use the pool.
• The indoor swimming pool is open between 01/01 and 31/12.
• The outdoor swimming pool is open between 15/06 and 30/09 (subject to weather conditions).

Reception

• Reception is open from 9 a.m. to 5 p.m. between 01/01 and 31/12.
• Reception is unmanned after 5 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Firearms are not permitted.
• Open fires are prohibited.
• Swimming in the lake is allowed.

Taxes

• Local city/eco tax is included in the rate.

Vehicles

• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.
• The car is only included in the rate if you are travelling with a touring caravan or a tent. Cars are not permitted when travelling with a motorhome/campervan.