Castelwood Vacances

On-site accommodation

Admission

• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.

Changes to your holiday

• Bookings cannot be amended within 30 day(s) of arrival.

Dogs

• A valid vaccination certificate must accompany your dog.
• Dogs must be kept on leads and supervised at all times.
• Guide dogs are allowed on site free of charge.
• Your dog must be tattooed or microchipped.

General

• Bookings are nominative and non-transferable.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Hired accommodation

• Hired accommodation: €250.00 (£214.81) damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
• Your unit must be left clean and tidy; a fine of €55.00 (£47.26) will be charged for unclean units upon departure.

Occupancy

• No hen/stag parties permitted via Pitchup.com.

Pool

• Only park guests are authorised to use the pool.
• Please note there is no lifeguard on duty.

Safety

• Open fires are prohibited.

Vehicles

• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must register at reception and pay their fee.