Burrowhead Holiday Village

A aimé : Lovely quiet site. Cafe was very good and shop available for all your forgotten and required items. Good space between pitches. Lovely maintained grounds and paths to walk in area. Great views!! Would love to come back with the kids in the summer to use the outdoor pool!!! Decent WiFi throughout the park. Reception staff were very friendly and helpful.

N'a pas aimé: Nothing really, just disappointed that the bar is closed as this is one of the reasons for booking here. Fully understand it’s maybe a bit quiet to open it yet but maybe update your description on pitchup and state that it is closed Mon/Tue during the week.

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A aimé : Everything was amazing from start to end. All the facilities were fantastic, the food in the cafe was outstanding. I can see the expense that has gone into to Burrowhead from before and it’s absolutely stunning now, so clean and tidy really modern with a Scottish touch. The Wi-Fi was working perfect for us throughout the whole stay. We will definitely be returning in a few months time. 5* park in our eyes.

N'a pas aimé: Nothing

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A aimé : Pool, club house, shop, park and walks

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A aimé : Fantastic scenery and walks. Indoor pool and sauna are great. Cafe, shop and pub on site are a real asset. Pitch and put looked good, however we didn’t get to try. Shower block clean and roomy. The whole site is well kept.

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A aimé : View

N'a pas aimé: Bar not open, Shop not open No Wifi, Unheated Shower Block decided to shower in my unit

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Réponse du gestionnaire : We are sorry that your experience fell short of our high expectations. Our bar is currently open five days a week, and our shop six days per week. Unfortunately your stay with us coincided with the closure days. BT OpenReach are currently undertaking major works in the area which is affecting WiFi connection.

A aimé : We stayed here for 4 nights, nice site over looking the sea with lovely cliff top walks n a wee visit to Isle of Whithorn was also lovely

N'a pas aimé: The showers were freezing- reported this n was told it would get fixed - but never did, thank goodness we have our own shower in the caravan- also the electricity kept going off in our caravan- we had to keep going up to reception to report this, the WiFi was also very poor! The indoor pool n sauna was closed which again was very disappointing!!

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Réponse du gestionnaire : We are sorry that your experience fell short of our high expectations. The showers were fixed whilst you were on-site with us and during this time yourself and other holiday makers were offered alternative showering facitilies in the chalets. This offer you declined. The electricity on the touring field was tripped by another caravan user and we worked with them to resolve the issue. The WiFi was down across the whole area/village. BT OpenReach were working to resolve the issues and restore connection. This was beyond our control

A aimé : This site is absolutely lovely Loved the views and the location

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A aimé : The camp grounds and facilities was very clean, cafe food was amazing (try the chili loaded fries). staff around the camp (reception and cafe) were friendly and helpful. Seaview and cliff tops was gorgeous! Free hit and miss wifi

N'a pas aimé: How people taking up a whole 4 piece EHU to one or two touring caravans not leaving enough room around the EHU inbetween them or round the back. We were told not to park on pitch A as it was boggy and a lot of water on it meant we could get stuck so told us to park on the back area of pitch B but not the front of pitch B because of the awning and they didnt want people hitting the underground cable for the electric but yet 4 motorhomes pulled up all with awnings that were put up on the bit we were told not too and no one come to tell them. I recommend taking a really long EHU cable. We ended up having to park a motorhome with a awning in front of someone's residential caravan just so we use the electric port. This issue could be resolved if someone was to come check the pitches and giving someone an exact pitch number would help people instead of having to find a space to park in and make sure people are not hogging the EHU area. We were told we could park on a static slot but we would need to drive around and find one after driving for 5 hours to get there the last we wanted to do was drive around a site looking for somewhere to park. Again this could be resolved with actual pitch allocation. After the first day the wifi didn't work at all and no signal either.

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A aimé : Stunning location, great walks in very peaceful surroundings. Clubhouse great for kids.

N'a pas aimé: This is a big site with one shower and toilet block tucked out of the way, blocked toilets, blocked and overflowing elsan point and showers hit and miss to whether they were hot. This is ultimately what we were paying for as can wild camp as have done so on this coastline with council run toilets which are cleaner and free.

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Réponse du gestionnaire : We are sorry that your experience fell short of our high expectations. The shower and toilet blocks are checked regularly and any issues are recified immediately that they come to our attention. The hot water supply to the showers suffered a fault which was swiftly rectified. Holiday makers were offered alternative showering facilites in our chalets to help overcome the issue.

A aimé : Customer service was fantastic. The walks along the cliff tops are amazing. Truly a beautiful sight. Seemed to be a lot to do for families in the warmer months.

N'a pas aimé: Glass pitches in wet season means you may get stuck in the mud.. luckily they are happy to tow you out of the mud.

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