Red Deer Village Holiday Park

A aimé : The pitch would have been nice had someone else not taken it.

N'a pas aimé: When we arrived, another camper had pitched up on our pitch, we asked them to move however they wouldn’t as had pitched up and was set up. They told us where there pitch should have been, but that they didn’t want to stay on it as it was HS only and they needed Hardstanding with grass as his friend had brought a tent. I’d said that wasn’t my problem I had booked a hard standing grass, and they were on my pitch, yet they wouldn’t move. As no one in reception or able to contact on phone we just went down to the lower hard standing only pitch for the night as didn’t want any aggro. With a full site, only the lower toilet block was opened. A sign on the top ones saying closed - but no reason as to why. The bottom toilet blocks contained only one toilet for the men, and one shower in each toilet block. This is unacceptable for the amount of people that were staying. The women’s toilet when you entered the light would come on via sensor, however as soon as stood in shower or in the toilet cubicle the light would go out as the senator didn’t cover the whole bathroom. This was really inconvenient especially at night as it was pitch black in there. Workers that are staying on site, drinking out the back of their cars and being really loud. Heard two other campers who had gone to their pitch only to find other people had pitched up on it, one ended up sleeping in the carpark as had nowhere else to pitch. What is advertised as a 5* certainly isn’t! Before we arrived I was happy with the amount of information as to where pitch is etc .. however this did not work out as others campers do not abide to their pitch numbers and when no one is on site to assist or help it ruins it

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Réponse du gestionnaire : Hi James Sorry to hear you didn't have the stay with us you would have expected. Unfortunately there are occasions where people go onto the wrong pitch, however we were available to be contacted by telephone. Our phone number is on several correspondence we send to our guests, I'm not aware of any phone call being received to report this incident. Apologies about the toilets, we did have an issue with them recently and have had the external drainage Company attend to resolve, however this was not entirely successful, so we had to close these blocks off to ensure the issue was not made worse by people using these. As far as the light is concerned, this has just been replaced, so I will contact our electrician to have a look a the sensor, perhaps it needs adjusting a little as this is not usually an issue for our guests. With regards to the workers drinking out the back of their cars, again, should this have been causing you an issue, the number could have been called and we would have endeavoured to attend to this. Again, we are disappointed you didn't enjoy your stay and hope that should you find yourself in the area again, you would please reconsider coming to our Park.

A aimé : Location for public transport. Nice quiet site

N'a pas aimé: Bins overflowing and not changed from Friday to Monday. Confusing signage on washrooms. Lack of recycling points( there is one but this was full and not close to pitch. WiFi was useless better speeds on 4g

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A aimé : Great site, upper level, lower level dull. Facilities spotless, Easy bus ride into the city

N'a pas aimé: NA

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Réponse du gestionnaire : Thank you very much for your review, we are glad you enjoyed your stay and hope to welcome you again

A aimé : The site was awesome, clean well spaced out, the people that worked there super helpful and friendly

N'a pas aimé: Nothing

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Réponse du gestionnaire : Thank you very much for your kind review. We are glad you enjoyed your stay and we hope you will visit us again.

A aimé : Very clean facilities with good communication from the site prior to arrival. Reasonably proced.

N'a pas aimé: Could just benefit from a site shop for tourers.

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Réponse du gestionnaire : Thank you for your review!

A aimé : Location is great for travel into city centre, costs varied depending on time between £17 max and £8 minimum into city centre using Uber. Site very clean and tidy and toilets and showers were great, we will be returning in the summer as we absolutely loved glasgow.

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Réponse du gestionnaire : Thank you very much for your kind review, we are glad you enjoyed your stay and look forward to welcoming you again in the summer.

A aimé : Stayed in a electricity grass pitch The camp site is well designed and very clean Especially the toilet and showering area As it is very important to me

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Réponse du gestionnaire : Thank you very much for your review.

A aimé : Good access to Glasgow

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Réponse du gestionnaire : Thank you for your review

A aimé : Lovely site and well maintained

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Réponse du gestionnaire : Thank you for your review. We hope you enjoyed your stay.

A aimé : Great site, secure, all amenities, super clean and well illuminated at night.

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Réponse du gestionnaire : Thank you for your review. We hope you enjoyed your stay.