Pen Y Bont Touring and Camping Park

Gostou: Position to Bala Facilities spotless showers ,toilets all well maintained On site shop

Não gostou: pitch 51a on a slope and on its own Much better tent pitches on outskirts of site

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Gostou: I liked the location

Não gostou: We payed 180 a night for the safari tent and we stayed for 3 nights. On our way to the site we received a email saying the tv wasn’t working However they had ordered cables and someone was coming out the following day. However this didn’t happen. So for all our stay we had no tv which we payed for. We asked someone to look at our tv and no one knew what to do. I asked them for the wireless code which you have to pay for. This was given to us for free. If I had to pay I would be asking for a refund as it didn’t work. My daughter went to reception about the wireless and the man said every one was using it and there was nothing he could do. The tv wouldn’t have been a problem if there was entertainment on site to occupy two young children, however there wasn’t. We managed to get the tv working using my own Wi-Fi for the 3 nights which I was charged for by my own mobile provider. I told the owner i would like a refund for the issues above I explained I had used my own Wi-Fi which I was charged for by my mobile provider and I have payed 180 pound a night. The owner offered me 50 then 60 pound. I was shocked and upset so I just excepted this because she repeatedly told me she had done what she could. The shower blocks were blocked twice so I had the two other shower cubicles water running in to my cubicle. 180 pound a night is a lot of money however I don’t mind paying that if everything is in working order. To only offer 20 pound discount on each night is insulting with how much we payed. I will not be returning and I certainly won’t be recommending this site to family and friends.

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Do gerente: We're glad you enjoyed the location here at Pen Y Bont Touring Park. With regards to your comments regarding the issue with the television over the weekend, please allow me to convey our side of the story. On the day before you were due to arrive, we had a freak power cut for a few seconds which initially we thought nothing of. However, the following morning a guest staying in one of our Shepherd's Huts made us aware that their television was no longer picking up any signal from the satellite. We are not trained TV or electrical engineers and only know as much as the next person but will always try everything within our capability to try and rectify the situation. Unfortunately, we couldn't work out what was wrong so we tried to contact our usual engineer and he told us he would visit on Saturday morning to try and help. Because of this issue, we decided to check the other units (glamping tents) and found that these were also faulty, but wouldn't actually switch on at all. Again, we tried all we could, even ordering new mains cables to arrive next day to try this option. Emails were sent to all guests concerned, apologising and making them aware of the situation. We were let down by our TV engineer who didn't turn up on Saturday, but our Maintenance man came in on his day off to try the new cables but also couldn't fix the problem. In all due respect, we don't actually advertise that the tents come equipped with a TV so the argument that you paid £180/night for a TV is not really fair. The tariff covers the fact that we provide all your linen, towels, you have electricity and a pre-erected tent, oven, hob, kettle, microwave etc. We do not offer entertainment on site, but again, we do not advertise that we do so it should be up to guests to research and understand what they are booking. We have a very informative website and social media pages and promptly reply to emails and phone calls with any queries if anything is unclear. Bala is a beautiful area with so much to offer, we would like to think that there are plenty of other activities to keep a family occupied especially during Bank Holiday weekend. Nobody else on site over a very busy weekend has complained of a problem with the WiFi, but we openly admit that it is not the best (which is why we have made the decision to stop charging for it this year) - we are in a rural location, and when at full capacity, it is stretched which is why we are in the process of a new system from BT but this takes time and we are reliant on their engineers to organise this. The issue in the showers was unfortunate but it's the first time we've experienced this problem, more than likely due to the high volume of water as a result of everybody using the showers one after another and the site being at full capacity - the owners and Maintenance team are looking into this as a matter of urgency as we accept this is unacceptable. We pride ourselves on trying to do everything we can to rectify a situation and give our guests the best possible experience - which shows in the majority of our reviews - and to receive a review like this, really upsets us as there really was nothing else we could do and it feels rather unfair. Kind Regards, Team PYB

Gostou: Toilet block

Não gostou: Pitches too open no views

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Do gerente: Thank you for taking the time to leave a review. We are sorry that you did not enjoy your stay with us and it is a shame that you did not wander around the site to see the great views of the mountains and lake from the top of our site , it is very beautiful!. Kind Regards Team PYB

Gostou: Cleanliness of site. Level spacious pitches Exceptionally clean toilets etc. beautiful surroundings. Fire pits allowed. Close to Bala lake.

Não gostou: Bit expensive if staying for few nights.

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Do gerente: Diane, thank you so much and we are so glad that you enjoyed your stay and hopefully we will see you again in the future. Kind Regards Team PYB

Gostou: Clean site excellent facilities friendly staff , close Bala 👍👍👍

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Do gerente: Thank you very much for your kind words and we look forward to seeing you here again. Kind Regards Team PYB

Gostou: Location and cleanliness of the site

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Do gerente: Thank you so much for your kind words. Please come and see us again. Kind Regards Team PYB

Gostou: Absolutely loved the site, stunning scenery, very quiet, close to the lake and within walking distance to the town. Shower block was amazing, spotlessly clean. Owner's and stay were lovely and helpful, would definitely come again and definitely recommend. Thank you for a lovely week's stay.

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Do gerente: Thank you Elaine it was a pleasure having you here and look forward to seeing you here again. Kind Regards Team PYB

Gostou: Very friendly people on campsite, lovely location too. Facilities were very well maintained and clean.

Não gostou: Pitch wasn’t level, not the end of the world but would have been handy to have a level pitch

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Do gerente: Thank you for your review Adam, we're glad you enjoyed your stay with us. Sorry that you weren't happy with your pitch, unfortunately as you booked a non-electric pitch (of which we only have 4) there isn't a huge choice of pitches. Also, as you arrived after the office closed on Sunday evening, we were unable to assist with any changes or offer you an alternative pitch. We always aim to accommodate any changes when guests are unhappy with their pitch.

Gostou: Really friends and helpful staff. Was able to loan some equipment we forgot to pack! Site was clean and well looked after. Location was great.

Não gostou: N/A

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Do gerente: Thank you Abbie, we aim to please!! Please come and see us again soon. Kind Regards Team PYB

Gostou: Beautiful site Lovely pitches Close to the lake Very friendly & helpful

Não gostou: Na

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Do gerente: Thank you so much Celia, we're glad you enjoyed your stay with us and we hope to see you again soon! Kind Regards, Team PYB