Elessar Yurt Village

The booking sum paid is only returnable up to 28 days before the first day of the planned hire period.

In the event of cancellation by the hirer, Elessar Yurt Village will retain the following sums:

If the booking is cancelled less than 14 days before the hire period then a charge equal to 50% of the booking will be made.
If the booking is cancelled less than 7 days before the hire period then a charge equal to the full booking amount will be made.
In the event of a no show or booking reduction (after the start of the hire period) the full cost of the booking is charged.
Elessar Events retain the right to cancel a booking if they believe the wind speed, torrential rain, ground holding conditions and site exposure result in an unsafe environment for the tents and hirer. A full refund will be made to the hirer in such cases.

Refunds
If the hirer wishes to apply for a refund, the hirer must send a refund request to info@elessar.events with relevant information supporting their claim for a refund, as per the terms set out above. Elessar Events will then review the booking records, identify lessons learned and respond accordingly. Please note: UK Regulations governing distance sales (e.g. over the internet) stipulate that there is no consumer right to cancel in relation to the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.